Privacy Policy

Cleaner Kennington Privacy Policy

This Privacy Policy explains how Cleaner Kennington collects, uses, stores, and protects personal data relating to our customers. It applies to all Cleaner Kennington customers within our service area and to anyone who makes an enquiry about our cleaning services. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws.

Data Controller

Cleaner Kennington is the data controller in respect of the personal data we collect and process about you in connection with providing our cleaning services and responding to your enquiries. This means we decide how and why your personal data is used and are responsible for ensuring it is handled lawfully, fairly, and securely.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details, such as your name, address, and general location within our service area.

Booking and service information, such as preferred dates and times for cleaning, access instructions for your property, details of the services requested, information about your property that is relevant to providing the service, and records of your bookings and service history.

Communication data, including information you provide in telephone calls, messages, or in person, and any correspondence or notes relating to queries, complaints, or feedback.

Payment-related information, such as payment status and transaction details provided by your chosen payment method. We do not store full payment card details; these are handled securely by our payment processors.

Technical and usage data, where applicable, such as information about how you use our website, including pages visited and basic device or browser information. This may be collected through cookies or similar technologies where permitted by law.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, or communicate with us by any channel. We may also receive personal data about you from third parties that support our services, such as payment processors, where this is necessary for processing your payments or managing your bookings.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under the UK General Data Protection Regulation. Depending on the circumstances, our lawful bases are:

Contract: We process personal data to enter into and perform a contract with you, including handling enquiries, providing cleaning services, managing bookings, and taking payment.

Legal obligation: We process certain data to comply with legal and regulatory obligations, such as maintaining appropriate accounting and tax records.

Legitimate interests: We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling queries or complaints, ensuring the security of our staff and customers, and maintaining accurate records.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communication where required by law. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage cleaning services, including scheduling and performing visits, tailoring services to your requirements, and managing our relationship with you as a customer.

To respond to enquiries, provide quotes, and communicate with you about bookings, changes, or cancellations.

To process payments, manage invoices, and handle refunds or queries relating to payments.

To maintain business records, including service history, customer communications, and relevant financial records.

To improve and develop our services and operations, including monitoring service quality and customer satisfaction.

To protect our business, staff, and customers, which can include managing disputes, enforcing our terms, and preventing or detecting fraud or misuse of our services.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as independent controllers or as processors on our behalf.

Service providers and processors: We may use external providers for functions such as payment processing, booking and scheduling tools, secure data storage, and, where relevant, professional advisers. These providers are only allowed to process your personal data on our instructions and must keep it secure and confidential.

Professional and legal advisers: Where necessary, we may share data with accountants, legal advisers, or insurers to manage our business and handle legal or regulatory matters.

Authorities and regulators: We may disclose personal data where required by law, regulation, or court order, or to protect our rights, property, or the safety of our staff, customers, or others.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law before transferring your personal data. This may include using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we will retain customer records and service history for a period that reflects the duration of our relationship plus any applicable limitation periods for legal claims. Financial and transaction records may be kept for longer where required by tax or accounting laws.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and processors who need it for their duties, using suitable security controls, and training our staff on data protection responsibilities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access: You have the right to obtain confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You have the right to ask us to correct or update inaccurate or incomplete personal data.

Right to erasure: You may have the right to request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer required for the purposes for which it was collected.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to our use of it.

Right to data portability: You may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller where technically feasible.

Right to object: You have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights or where the processing is required for legal claims.

Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.

Complaints

If you have concerns about how we handle your personal data, you can contact us to raise your concerns and we will do our best to resolve them. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated version will apply to all Cleaner Kennington customers in our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.